Evaluations and feedback provided by guests who have stayed at a short-term rental, reflecting their overall experience and influencing the booking decisions of potential guests.
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Glossary Term: Customer Satisfaction
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Having systems in place to address and resolve any issues or problems that may arise during a guest’s stay promptly and efficiently, minimizing disruptions.
The overall impression and satisfaction a guest has with their stay, influenced by factors like property condition, amenities, communication, and ease of booking.
A designation on VRBO that recognizes hosts who consistently provide excellent guest experiences and meet performance standards.
The overall impression and satisfaction a guest has during their stay at a short-term rental. It encompasses all aspects of the stay, from pre-booking communication to check-out.
Prompt and efficient communication with guests, answering inquiries and addressing concerns in a timely manner.
Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.
Feedback and ratings provided by guests after their stay, influencing the property’s reputation and visibility on platforms like Airbnb and VRBO.
Embodies the spirit of welcoming guests with warmth, providing exceptional service, and going above and beyond to ensure a positive and memorable stay.
The overall impression and satisfaction level of guests staying at a short-term rental property, encompassing factors like communication, cleanliness, amenities, and overall comfort.
The overall impression and satisfaction a guest has with their stay at a short-term rental property.
The overall experience of a guest staying at a short-term rental property, encompassing all aspects of their stay from booking to checkout, with a focus on satisfaction and positive reviews.