Integrating technology solutions that enhance the guest experience, such as smart home devices, automated messaging, and online booking platforms.
Menu
Glossary Term: Communication Tools
7 posts
A tool that helps hosts and guests manage communication and check-in/check-out times across different time zones.
The exchange of information and interaction between hosts or property managers and guests throughout the booking and stay process.
The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing concerns.
The practice of maintaining prompt, clear, and helpful communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-up.
A team of individuals working remotely from different locations, often utilized in the short-term rental management industry.
Systems or software used to manage and organize guest information, communication history, and preferences to personalize interactions and build strong guest relationships.