A metric used to measure the percentage of recurring revenue retained from existing customers over a specific period, excluding new customer revenue. In the short-term rental industry, NDR helps hosts and property managers understand their ability to retain guests and generate repeat bookings.
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Insurance or security deposit policies that protect hosts from financial losses due to accidental or intentional damage caused by guests.
A curated collection of high-end amenities and services offered in short-term rentals to enhance guest comfort and satisfaction, such as private chefs,…
Clear, concise, and timely communication with guests, addressing their needs and inquiries promptly and professionally.
Creating a welcoming and comfortable atmosphere that makes guests feel at home during their stay, often through thoughtful touches and genuine interactions.