The process of reviewing and interpreting guest feedback gathered through questionnaires to identify areas for improvement and enhance the overall guest experience.
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The ability to communicate with guests in multiple languages, either through the host’s own skills or by utilizing translation services, enhancing the…
Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.
Strategies and tactics used to promote short-term rentals and attract bookings, including listing optimization, social media, and paid advertising.
A detailed document provided to guests before arrival, containing essential information about accessing the property, using amenities, and contacting the host.