A digital or physical guide provided to guests upon arrival at a short-term rental. It typically includes information on house rules, Wi-Fi passwords, appliance instructions, local recommendations, and emergency contacts.
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Different communication channels used in short-term rental management, including in-app messaging, email, SMS, and phone calls.
Additional features or services provided by hosts to elevate the guest experience beyond basic accommodations, such as high-speed Wi-Fi, streaming services, board…
Technologies and systems that allow hosts to manage their properties remotely, such as smart locks, security cameras, and remote check-in systems.
The percentage of listing views that result in potential guests sending an inquiry message to the host. A key performance indicator (KPI)…