A digital or physical guide provided to guests upon arrival at a short-term rental. It typically includes information on house rules, Wi-Fi passwords, appliance instructions, local recommendations, and emergency contacts.
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Establishing consistent and standardized communication practices with guests throughout their stay, from pre-arrival instructions to post-departure follow-up.
A term used to describe a hands-off, impersonal, or profit-driven approach to short-term rental management, often associated with large-scale property management companies.
A form of identification issued by a government agency, often required by Airbnb and VRBO for identity verification purposes.
Tailoring additional services offered to guests (e.g., grocery delivery, transportation) based on common or unique requests to enhance their stay.