A digital or physical guide provided to guests upon arrival at a short-term rental. It typically includes information on house rules, Wi-Fi passwords, appliance instructions, local recommendations, and emergency contacts.
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A colloquial term referring to a cleaning professional or service specializing in preparing short-term rental properties between guest stays.
A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
Comprehensive training programs designed for employees who directly interact with guests, such as cleaning staff, maintenance personnel, and on-site property managers.
Rules and restrictions imposed by homeowner associations that may impact the operation of short-term rentals within their communities.