The phenomenon where a platform or service becomes more valuable as more users join and contribute to it, such as the increasing number of listings and guests on Airbnb and VRBO.
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The strategic distribution of vacation rental listings across multiple online travel agencies (OTAs) to expand reach and maximize bookings.
Utilizing various communication channels like messaging apps, email, and SMS to provide a seamless and integrated guest experience throughout their stay.
The system and methods used to process payments from guests booking short-term rentals, including security deposits, cleaning fees, and rental payments.
All communication and interactions between hosts, guests, and platforms occurring online, including messaging, reviews, and booking processes.