Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.
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A collection of essential supplies kept on hand by hosts to address unexpected issues or emergencies that may arise during a guest’s…
Creating comprehensive and informative welcome books for short-term rental guests that include details about the property, local area, amenities, house rules, and…
A Swedish word for “Starfish,” often used metaphorically to describe a highly-rated short-term rental that stands out for its exceptional quality and…
Specific metrics used within QuickBooks to track the financial health and performance of a short-term rental business, such as Occupancy Rate, Average…