Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.
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A Swedish term that translates to ‘range of services.’ It refers to the variety of services offered to guests in the short-term…
The ability to communicate with guests in multiple languages, either through the host’s own skills or by utilizing translation services, enhancing the…
The legal responsibility of vacation rental owners to collect and remit taxes related to their rental income, such as lodging taxes and…
Short for “Short-Term Vacation Contract,” it refers to the legally binding agreement between a property owner and a short-term rental management company…