Using pre-written messages to streamline guest communication, often customized for specific inquiries or situations, enhancing efficiency in guest relations.
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A type of short-term rental where a host rents out a portion of their primary residence to guests.
An Albanian word for “half.” Offering discounts for longer stays, such as a “gjysmë” or half-price week, can attract guests looking for…
The systematic gathering of guest opinions and experiences through reviews, surveys, or direct communication on a weekly basis, providing valuable insights for…
A set of rules that determine the refund amount a guest receives if they cancel their reservation, ranging from flexible to strict.