The process of enhancing short-term rental listings on platforms like Airbnb and VRBO to improve visibility, attract more bookings, and maximize occupancy rates.
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A reimbursement issued to a guest through the Stripe platform, typically in case of cancellations, booking changes, or security deposit returns.
A booking made directly through a vacation rental property’s website or other channels owned by the property manager, bypassing third-party platforms.
Time-sensitive communication between hosts, guests, or property managers regarding critical issues that require immediate attention, such as emergencies or urgent maintenance requests.
Using pre-written messages to streamline guest communication, often customized for specific inquiries or situations, enhancing efficiency in guest relations.