A mobile point-of-sale (POS) device offered by Square that allows hosts to accept credit card payments from guests, particularly useful for security deposits or incidentals.
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The assistance and communication provided to guests before, during, and after their stay, addressing any questions, concerns, or issues that may arise.
The percentage of bookings that are canceled by either the host or the guest within a specific timeframe.
A Dutch tax scheme for entrepreneurs, potentially applicable to short-term rental hosts meeting specific criteria in the Netherlands.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.