The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive reviews.
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A semi-fictional representation of an ideal guest, based on data and research, used to guide marketing efforts and tailor the guest experience.
A secure and convenient access solution for short-term rentals, allowing guests to enter the property using digital codes, smartphone apps, or other…
The specific benefits and value that a short-term rental property offers to potential guests, differentiating it from competitors and justifying its price…
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.