A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
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Rental prices charged during peak travel periods when demand is highest.
A thoughtful gesture of providing guests with a basket of complimentary items upon arrival, such as snacks, beverages, or local products.
A proactive approach to property maintenance that involves scheduling regular inspections and addressing potential issues before they escalate, minimizing guest disruptions.
High-quality photographs of a short-term rental property used to showcase its features and attract potential guests.