A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
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Feedback and ratings provided by guests after their stay, influencing the property’s reputation and visibility on platforms like Airbnb and VRBO.
Clear and accessible contact details provided to guests in case of emergencies during their stay, including the host’s phone number, local emergency…
Common approaches to setting prices for short-term rentals, including dynamic pricing, seasonal pricing, and value-based pricing.
Efficiently managing laundry services between guest stays, ensuring fresh linens and towels are readily available for incoming guests.