A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
Menu
You may also like
Implementing sound financial practices for tracking income, expenses, taxes, and generating reports to ensure profitable and sustainable short-term rental operations.
A one-time fee charged to guests to cover the cost of cleaning the property after their stay. This fee is separate from…
Establishing a system for consistently collecting guest feedback through post-stay surveys or reviews to identify areas for improvement, address concerns, and enhance…
Effective and responsive communication with guests throughout their short-term rental experience, from pre-booking inquiries to post-stay feedback.