The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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All communication and interactions between hosts, guests, and platforms occurring online, including messaging, reviews, and booking processes.
Using historical booking data, current market trends, and seasonal factors to project potential rental income on a weekly basis, aiding in financial…
Feedback and ratings provided by guests after their stay at a short-term rental, influencing the property’s reputation and visibility on platforms like…
The sum of all interactions and perceptions guests have with a host and their property, from the initial booking process to the…