The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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Connecting software systems, such as a property management system and Airbnb, to automate tasks and data sharing.
Marketing strategies focused on creating memorable experiences for guests, enhancing their stay and encouraging positive reviews and word-of-mouth referrals.
The concept that small changes, such as a positive review or improved listing description, can have a significant impact on the success…
A situation in a short-term rental where the safety or security of guests, property, or others is in immediate danger, justifying immediate…