The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
Menu
You may also like
The process of evaluating potential guests through reviews, verifications, and communication to minimize risks associated with bookings.
A physical or digital booklet provided to guests upon arrival, containing essential information about the rental property, house rules, local recommendations, and…
A dynamic pricing strategy that adjusts rental rates based on fluctuations in demand, such as holidays, weekends, or local events.
An organization that develops and maintains technical standards, which can impact the development and implementation of technology used in short-term rental management.