The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
Menu
You may also like
Unauthorized bookings made outside of official platforms like Airbnb and VRBO, often involving direct contact between guests and hosts or through unverified…
A predetermined timeframe during which guests are expected to minimize noise levels, typically during nighttime hours.
An animal that is individually trained to perform tasks for a person with a disability, and hosts are generally required to accommodate…
Ensuring a seamless and user-friendly booking process for guests, from searching for availability to confirming their reservation.