An automated email sent to guests at a specific time or trigger point during their booking journey, such as a pre-arrival message with check-in instructions or a post-stay review request.
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The thorough cleaning process performed between guest stays, ensuring the property meets hygiene and cleanliness standards.
The percentage of time a short-term rental property is booked over a specific period, representing the optimal balance between maximizing revenue and…
A process that allows guests to access a short-term rental without needing to meet the host in person, often using keyless entry…
Platforms like Airbnb and VRBO that allow guests to leave public reviews and ratings based on their stay experience.