The set of guidelines and best practices for hosts and guests when communicating through messaging platforms on Airbnb and VRBO, ensuring clear, respectful, and efficient interactions.
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A thoughtful gesture of hospitality provided to guests upon arrival, typically containing local treats, beverages, or amenities to enhance their stay.
Detailed information provided to guests about how to access the property, including directions, lock codes, and wifi passwords.
Creating curated music playlists that align with the vibe and target audience of a short-term rental to enhance the guest experience.
Technology used in chatbots and guest communication tools to understand and respond to guest inquiries naturally and efficiently.