The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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Discounts or incentives offered to attract guests and increase bookings, such as weekly discounts, last-minute deals, or early bird specials.
Implementing and enforcing property rules and guidelines based on past guest requests and behaviors to prevent issues and ensure a smooth experience.
Strategies for maximizing occupancy and revenue by adjusting minimum and maximum stay lengths based on demand patterns and seasonal trends.
A term for a host who demonstrates flexibility and adjusts their strategies and operations in response to changing market conditions, guest preferences,…