The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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The process of improving the exterior appearance of a short-term rental property to attract potential guests, including landscaping, exterior lighting, and general…
A detailed and accurate list of all furniture, appliances, electronics, and other items provided in the rental property.