The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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Providing guests with access to a comprehensive online repository of information about the property, local area, and house rules, often in the…
The thorough cleaning and preparation of a property to ensure it meets high standards of cleanliness and hygiene for incoming guests.
Strategic pricing and promotional offers targeting guests looking to book extended weekend stays, capitalizing on holiday periods and long weekends.
Providing a comprehensive guide with house rules, local recommendations, and helpful information to enhance the guest experience.