The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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Any point in the guest journey where a positive or negative experience can significantly impact their overall satisfaction and likelihood to rebook…
A pre-written message used as a starting point for communication with guests on short-term rental platforms. Templates can be customized to respond…
Swedish word for ‘services’. Refers to the various amenities and add-ons hosts can offer guests, such as airport transportation, grocery delivery, or…
An Albanian word for “city.” Understanding the specific regulations and licensing requirements for short-term rentals in your “gjyteti” or city is essential…