The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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Regular upkeep and repairs to ensure the short-term rental property remains in good condition, addressing issues promptly to maintain guest satisfaction.
Content created by guests who have stayed at a short-term rental, such as reviews, photos, videos, and social media posts, which can…
An accounting method used to track expenses for specific projects or tasks, such as cleaning, maintenance, or repairs, in short-term rental management.
Prioritizing guest comfort by investing in high-quality mattresses, bedding, and creating a sleep-conducive environment within the vacation rental.