A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural disasters. This plan outlines how to inform guests, provide updates, and offer solutions to minimize inconvenience.
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Implementing a proactive maintenance schedule to address repairs, upkeep, and regular cleaning to ensure guest satisfaction and protect property value.
A coveted designation awarded by short-term rental platforms to hosts who consistently deliver exceptional guest experiences and meet specific performance criteria.