A global cooperative and social impact investor that provides loans, investments, and capacity building to microfinance institutions, fair trade organizations, and sustainable businesses in developing countries.
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A reservation made outside of the Airbnb or VRBO platforms, potentially through direct contact with the host or a property manager’s website.
Going above and beyond standard hosting practices to provide exceptional guest experiences, often through personalized touches, unique amenities, and proactive communication.
A collection of documents, often digital, provided to guests in short-term rentals, containing property information, house rules, local recommendations, and emergency contacts.
Prompt and efficient communication with guests, answering inquiries and addressing concerns in a timely manner.