The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any issues.
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A record of all communication between the host and the guest, including inquiries, booking confirmations, and post-stay messages.
A form of identification issued by a government agency, often required by Airbnb and VRBO for identity verification purposes.
Taxes levied on the assessed value or rental income of a property used for short-term rentals, often subject to specific regulations and…
A designation awarded to top-rated Airbnb hosts who consistently meet specific performance criteria, including high response rates and positive guest reviews.