The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any issues.
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Initiating communication with guests before, during, and after their stay to provide helpful information, address any concerns, and enhance their overall experience.
Technologies and processes used to verify the identity of guests booking a short-term rental, enhancing security and trust.
The process of collecting, analyzing, and responding to guest reviews and feedback to improve the rental experience and address any issues.
A special price agreed upon between the host and the guest outside of the standard listed rates, often for extended stays, repeat…