A professional and empathetic approach to addressing negative guest feedback publicly on listing platforms, mitigating potential damage and demonstrating commitment to guest satisfaction.
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A type of sofa that converts into a bed, often found in short-term rentals to accommodate additional guests without requiring a dedicated…
A predetermined monetary value set by the host or platform that determines when a security deposit claim will be initiated for damages…
A marketing tactic where short-term rental hosts offer a free stay or discounts to contest winners to increase brand visibility and attract…
The highest possible rating a guest can give a short-term rental property and host on platforms like Airbnb and VRBO.