Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
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A pricing strategy where hosts set their rates just below a significant price point to attract budget-conscious travelers.
Providing guests with curated suggestions for things to do, places to eat, and attractions to visit in the local area.
A percentage-based fee charged by platforms like Airbnb and VRBO to hosts for using their services, including listing exposure, booking processing, and…
A security measure used by hosts to verify the identity and criminal history of potential guests before confirming a booking.