Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.
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A term used to describe a loyal guest who frequently books vacation rentals and often recommends properties or platforms to others.
A secure access system that allows guests to enter a property using a code, keycard, or smartphone app, eliminating the need for…
The period of time between when a guest makes a reservation and the actual check-in date.
Modifications and amenities that make a short-term rental accessible to guests with disabilities, complying with accessibility regulations.