The tools and strategies used to interact with guests before, during, and after their stay, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
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Periods of peak and off-peak travel demand, influencing pricing strategies and occupancy rates throughout the year.
A record of all interactions and correspondence between a host and their guests, typically maintained within a property management software or platform.
The commitment a short-term rental brand makes to its guests, outlining the value and experience they can expect.
Equipment or modifications that enhance accessibility for guests with disabilities, such as ramps, grab bars, or visual fire alarms.