The tools and strategies used to interact with guests before, during, and after their stay, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
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The practice of tailoring communication with guests to their individual needs and preferences, fostering a more positive and engaging experience throughout their…
A leading business-to-business information and marketing solutions company serving the travel and meetings industry, providing insights relevant to short-term rental trends.
The significance of strategically managing a short-term rental’s brand to differentiate from competitors, attract ideal guests, build loyalty, and ultimately increase bookings…
Meaning ‘service error’ or ‘service failure’ in Swedish, this term underscores the importance of minimizing mistakes in the short-term rental business. Errors…