The interaction and information exchange between hosts and guests before, during, and after a short-term rental booking.
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Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
A Greek word that refers to the three levels of household, family, and property, often used in discussions of hospitality and the…
Proactive methods employed by hosts to encourage satisfied guests to leave positive reviews on platforms like Airbnb and VRBO, boosting listing visibility…
The level of monitoring and interaction a host provides during a guest’s stay, ranging from minimal contact to on-site presence.