The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.
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A metric that measures how quickly and consistently a host responds to inquiries and messages from potential guests on short-term rental platforms.
Information about a specific booking on Airbnb or VRBO, including the guest’s name, dates of stay, number of guests, and total price.
A status awarded to top-rated Airbnb hosts who consistently provide exceptional guest experiences and meet performance standards.
The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.