The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.
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Simulated reservations used to check the functionality of booking systems, identify potential issues, and ensure a smooth booking experience for guests.
A cleaning and hygiene verification program by Bureau Veritas, ensuring properties meet stringent standards for cleanliness and sanitation.
Marketing techniques employed by hosts and property managers to promote short-term rental properties, attract guests, and increase bookings.
The exchange of information, inquiries, and updates between guests and hosts throughout the booking and stay process.