A booking option offered to guests at a lower price, but with a strict cancellation policy that forfeits the entire payment if canceled.
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The exchange of information and interaction between a short-term rental owner/manager and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, and…
A communication style that is clear, respectful, and inclusive, addressing the needs and concerns of all guests regardless of background or ability.
The level of uncertainty or potential negative outcomes that guests associate with booking a short-term rental, often influenced by factors like reviews,…
Specialized services offered to high-end clientele, often including personalized recommendations, booking assistance for dining and entertainment, and arrangement of transportation or unique…