A seamless check-in process for guests that minimizes hassle and maximizes convenience, often involving keyless entry, clear instructions, and easy access to the property.
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Direct telephone assistance offered by Airbnb or VRBO to hosts and guests for technical issues, booking inquiries, or emergency situations.
Understanding and adapting to guests’ preferred communication channels and frequency, whether it’s through messaging apps, email, or phone calls, while respecting their…
Essential amenities that guests expect in a short-term rental, such as high-speed Wi-Fi, comfortable bedding, and basic toiletries, contributing to positive guest…
Software used to manage interactions with guests, including communication, booking history, and preferences.