Established benchmarks and guidelines for service, cleanliness, and overall quality in the hospitality industry, often applied to short-term rentals.
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Refers to short-term rentals that are directly managed by the property owner, without the involvement of a property management company.
Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
The costs associated with providing essential utilities at a short-term rental property, including electricity, gas, water, sewage, and internet, which are typically…
Measures taken to secure sensitive guest information, such as government-issued IDs and payment details, from unauthorized access or use.