Predicting future revenue and expenses based on historical data, seasonality, and market trends.
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Positive feedback and ratings from previous guests on short-term rental platforms, contributing to a property’s overall rating and influencing future booking decisions.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
A time-saving technique for hosts to quickly identify key issues and feedback from guest reviews.
Proactively anticipating and fulfilling guest needs before they arise, going beyond expectations to create a memorable experience.