The ongoing process of building and maintaining positive relationships with short-term rental guests, fostering loyalty and repeat bookings.
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Clear guidelines provided to guests on how to properly dispose of trash, recycling, and compost at a short-term rental property, often including…
The amount of time between when a guest makes a reservation and the actual check-in date. Understanding booking lead time helps hosts…
The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
Providing extra amenities or experiences for a fee, like airport transportation, grocery delivery, or guided tours, to enhance guest satisfaction and generate…