The highest rating that guests can give a short-term rental property and host on platforms like Airbnb and VRBO, indicating exceptional quality, service, and experience.
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The process of welcoming and familiarizing guests with the rental property, providing them with necessary information, and ensuring a smooth check-in experience.
A design approach that prioritizes the needs, behaviors, and preferences of end-users (guests) throughout the entire short-term rental experience, from browsing listings…
Actively seeking and leveraging guest reviews that highlight aspects of the property and hosting experience most valued by the defined target market.
Effectively communicating with guests from different countries and cultures, often involving multilingual support, translated materials, and cultural sensitivity.