The process of gathering insights into the preferences, motivations, and behaviors of target guests to tailor marketing efforts and enhance the overall guest experience.
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The country from which a guest originates, often used in analytics to understand guest demographics and travel patterns.
Implementing specific cleaning procedures for guests staying for extended periods, including more frequent deep cleans, linen changes, and replenishment of supplies.
A warm, welcoming, and gracious approach to hosting, often associated with the Southern United States, emphasizing personalized service and genuine care for…
A medical device used to deliver food and medication directly into the stomach.