Positive feedback and ratings from previous guests on short-term rental platforms, contributing to a property’s overall rating and influencing future booking decisions.
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A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…
Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
The overall level of excellence and satisfaction provided to guests staying in a short-term rental, encompassing factors such as cleanliness, communication, amenities,…
A refundable amount collected from guests before their stay to cover potential damages or extra cleaning costs beyond normal wear and tear.