A measure of how quickly and effectively a short-term rental host responds to guest inquiries, booking requests, and communication throughout the guest journey.
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The process of encouraging guests to leave positive reviews after their stay, often through follow-up communication and incentives.
Strategies and tools used to build and manage positive relationships with guests, fostering loyalty and repeat bookings.
A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management.
A system that allows guests to access a property without a physical key, using methods like keypads, smart locks, or mobile apps.