Systems or software used to manage and organize guest information, communication history, and preferences to personalize interactions and build strong guest relationships.
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A semi-fictional representation of a host’s perfect guest, outlining their demographics, interests, travel habits, and desired experience. Used to tailor marketing and…
Proactive measures taken by short-term rental hosts to minimize the risk of property damage by guests, including clear house rules, security deposits,…
Utilizing specialized job boards or platforms to find and hire reliable cleaning staff experienced with short-term rental turnover cleaning protocols.
Digital tools and platforms designed to enhance the guest experience, such as smart home devices, high-speed Wi-Fi, keyless entry systems, and entertainment…