The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
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Procedures used by hosts to evaluate potential guests and mitigate risks, such as verifying identities, reading reviews, or requesting security deposits.
Refers to the seamless integration between a property management system (PMS) and online travel agents (OTAs) like Airbnb and VRBO, enabling real-time…
A reduced nightly rate offered to guests who book a longer stay, typically for a week or more.
The variety of communication channels and features available to hosts and guests within a short-term rental platform or through external apps.