The use of software or platform features to send pre-written or triggered messages to guests, streamlining communication and improving response times.
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Value-added offerings provided by hosts or property managers to enhance the guest experience, such as airport transfers, grocery delivery, or local tour…
An economic model based on sharing, renting, or borrowing assets or services, often facilitated by online platforms like Airbnb.
A situation where a host accepts a higher offer from another guest after already accepting a booking, often leading to cancellations and…
Feedback and ratings provided by guests after their stay, influencing the property’s reputation and visibility on platforms like Airbnb and VRBO.