Short Term Rental Glossary For Airbnb & Vrbo

Cross-Device Compatibility

Ensuring that websites and booking platforms for short-term rentals are easily accessible and functional across various devices like computers, tablets, and smartphones.

Crowdfunding Platforms

Online platforms where individuals can raise funds from multiple contributors, potentially used for financing short-term rental property purchases or renovations.

Cryptocurrency Payments

The acceptance of digital currencies like Bitcoin or Ethereum as payment for short-term rental bookings, offering an alternative payment method for guests.

Cta Button

A call-to-action button on a website or listing that encourages users to take a specific action, such as ‘Book Now’, ‘Learn More’, or ‘Contact Host’.

Ctb (Click-To-Book)

A feature on booking platforms that allows guests to reserve a property instantly with a single click, streamlining the booking process.

Cts (Channel Management System)

Software that enables property managers to manage listings, availability, bookings, and rates across multiple online travel agencies (OTAs) from a central dashboard.

Ctr (Click-Through Rate)

A metric that measures the percentage of users who click on a specific link or listing impression, indicating its effectiveness in attracting attention.

Ctsn (Cable Television Networks)

Traditional cable TV services offering a selection of channels, often included as an amenity in short-term rentals to provide entertainment options for guests.

Ctbed (Connected TestBed)

A bed frame or headboard equipped with built-in technology, such as charging ports, speakers, or adjustable lighting, enhancing guest comfort and convenience.

Ctemp (Climate Control)

Systems like air conditioning, heating, and ventilation that regulate indoor temperature and airflow, ensuring a comfortable stay for guests regardless of the weather.

Ctcp (Child Travel Consent Policy)

Guidelines and regulations regarding minors traveling alone or with one parent/guardian, requiring consent forms and documentation to prevent child trafficking.

Ctsf (Cleaning Task Force)

A dedicated team or individuals responsible for maintaining cleanliness and hygiene standards within a short-term rental property, ensuring a positive guest experience.

Ctt (Contract Termination)

The legal process of ending a rental agreement or management contract prematurely, typically following specific terms and conditions outlined in the agreement.

Ctbd (Curb Appeal)

The visual attractiveness of a property’s exterior, influencing a guest’s first impression and potentially impacting booking decisions.

Ctl (Cost of Living)

The average expense of basic necessities in a specific location, such as housing, food, transportation, and utilities, influencing pricing strategies for short-term rentals.

Ctma (Community Tourism Association)

An organization that promotes sustainable tourism development within a specific area, often collaborating with local businesses and residents to enhance the visitor experience.

Ctm (Content Management)

The process of creating, editing, publishing, and organizing digital content related to a short-term rental, including listing descriptions, photos, and guest communication.

Ctpa (Child Travel Protection Act)

A hypothetical act (not a real law) that could address concerns related to child safety and trafficking risks in the short-term rental industry, potentially imposing

Cts (Corporate Travel Security)

Measures taken to ensure the safety and well-being of employees traveling for business purposes, relevant when short-term rentals are used for corporate housing.

Ctpm (Certified Tourism Product Manager)

A professional designation for individuals with expertise in developing, managing, and marketing tourism products and experiences, potentially applicable to short-term rental management.

Curated Experience

A personalized and unique travel experience tailored to the interests and preferences of the guest, often offered by short-term rental hosts to enhance guest satisfaction

Curbside Check-In

A contactless check-in process where guests can access keys or a lockbox without face-to-face interaction with the host or property manager.

Customer Journey Map

A visual representation of the steps a guest takes from the moment they become aware of your short-term rental to the end of their stay

Custom Rate Calendar

A feature in short-term rental platforms that allows hosts to set different prices for specific dates or seasons, optimizing their pricing strategy for higher occupancy

Curated Guidebook

A personalized digital or physical guide provided by hosts to their guests, offering recommendations for local attractions, restaurants, activities, and essential information about the property

Cumulative Occupancy Rate

A metric that tracks the total number of nights a short-term rental property is booked over a specific period, expressed as a percentage of the

Curated Amenities

A selection of high-quality and thoughtful amenities provided in a short-term rental property that cater to the specific needs and interests of the target guest

Customer Segmentation

The process of dividing your target market into distinct groups based on shared characteristics such as demographics, travel purpose, or booking behavior, allowing for more

Cultural Exchange

The reciprocal sharing of knowledge, experiences, and traditions between hosts and guests from different cultural backgrounds, often facilitated through short-term rental interactions.

Curated Listing Description

A compelling and informative description of a short-term rental property that highlights its unique features, amenities, and benefits for potential guests, using persuasive language and

Customer Feedback Loop

The continuous process of collecting, analyzing, and acting upon guest feedback to improve the short-term rental experience, address issues, and enhance guest satisfaction.

Curb Appeal Enhancement

The process of improving the exterior appearance of a short-term rental property to attract potential guests, including landscaping, exterior lighting, and general maintenance.

Cultural Sensitivity

The awareness and respect for different cultural norms, values, and practices when hosting guests from diverse backgrounds in a short-term rental setting.

Custom House Rules

Specific guidelines and expectations set by hosts for their short-term rental property, addressing issues such as noise levels, smoking policies, and pet restrictions.

Curated Welcome Basket

A thoughtful gift basket provided by hosts to welcome guests upon arrival, typically containing local treats, essential items, and personalized touches.

Currency Conversion Fee

A fee charged by payment processors or short-term rental platforms for transactions involving different currencies, often a percentage of the total booking amount.

Customer Service Automation

The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.

Cumulative Reviews

The total number of reviews received by a short-term rental listing across all platforms, providing insights into the property’s overall reputation and guest satisfaction.

Curated Local Experiences

Partnerships between short-term rental hosts and local businesses or tour operators to offer guests exclusive discounts or access to unique experiences in the area.

Curated Design Aesthetic

A cohesive and visually appealing design style implemented throughout a short-term rental property, creating a memorable and Instagrammable experience for guests.

Cvent Integration

Connecting short-term rental management systems with Cvent, a platform for event planning and management, to capture bookings from event attendees seeking accommodations.

Cv-Scoring

The process of using a guest’s online information and behavior to assess their trustworthiness and suitability as a potential renter, often used to mitigate risk

Cv-Verified Guest

A guest who has completed a verification process on a platform like Airbnb or VRBO, typically involving providing identification and contact information, which can increase

Cv-Targeted Marketing

Marketing efforts focused on reaching specific groups of potential guests based on demographics, interests, travel behaviors, or other factors, to increase booking conversions.

Cv-Qualified Lead

A potential guest who has shown interest in a short-term rental property and meets specific criteria set by the host, indicating a higher likelihood of

Cv-Property Management Platform (PMP)

Specialized software designed for short-term rental hosts and managers to streamline operations. These platforms typically offer features like channel management, booking automation, guest communication, cleaning

Cv-Revenue Management System (RMS)

A software solution used to optimize pricing and availability for short-term rental properties. It analyzes factors like demand, seasonality, competitor pricing, and historical data to

Cv-Smart Home Technology

The integration of internet-connected devices and appliances within a short-term rental property. This can include smart locks for keyless entry, smart thermostats for energy efficiency,

Cv-Virtual Tour

An interactive, digital representation of a short-term rental property that allows potential guests to experience the space remotely. This can be in the form of

Cv-Yield Management

The practice of adjusting pricing and availability strategies for short-term rentals to maximize revenue. It involves analyzing market trends, seasonality, competitor activity, and other factors

Cv-Zero-Party Data

Data that guests willingly and proactively share with short-term rental hosts, such as preferences, interests, and travel styles. This information can be collected through pre-stay

Cv-Guest Screening

The process of vetting potential guests to minimize risks associated with property damage, noise complaints, or unauthorized parties. This can involve verifying guest identities, reviewing

Cv-Local Experience Recommendations

Providing guests with curated suggestions for attractions, restaurants, activities, and hidden gems in the vicinity of the short-term rental property. This enhances the guest experience

Cv-Multi-Channel Distribution

Listing a short-term rental property on multiple online travel agencies (OTAs) and direct booking platforms to expand reach and maximize occupancy. This involves managing listings

Cv-Property Access Control

Managing and securing access to a short-term rental property, often using technology like smart locks, keypads, or lockboxes. This allows for remote access control, customized

Cv-Guest Communication Tools

Software or platforms designed to facilitate seamless communication between short-term rental hosts and guests. These tools often include automated messaging, instant chat features, translation capabilities,

Cv-Property Listing Optimization

The process of enhancing a short-term rental listing to improve its visibility, ranking, and booking appeal on platforms like Airbnb and VRBO. This involves using

Cv-Cleaning and Turnover Management

Coordinating and ensuring the thorough cleaning and preparation of a short-term rental property between guest stays. This may involve hiring professional cleaning services, managing laundry

Cv-Guest Review Management

Actively monitoring, responding to, and managing guest reviews across various platforms. This includes encouraging positive reviews, addressing negative feedback constructively, and using reviews to improve

Cv-Legal and Regulatory Compliance

Understanding and adhering to local laws, regulations, and licensing requirements related to short-term rental operations. This may include obtaining permits, registering with local authorities, collecting

Cw-Welcome Basket

A collection of thoughtful gifts and essential items provided to guests upon arrival at a short-term rental, typically including local treats, toiletries, and a welcome

Cw-Wear and Tear

The normal deterioration of a property and its furnishings due to regular use over time, as opposed to damage caused by negligence or misuse.

Cw-Weekend Rate

The nightly or total price charged for a short-term rental stay that includes a Friday and/or Saturday night, often set at a premium compared to

Cw-Website Builder

An online platform or software that allows short-term rental owners to create and manage their own websites for direct bookings, showcasing their properties and bypassing

Cw-Walkability Score

A metric that measures how easily guests can access nearby amenities and attractions from a short-term rental on foot, often highlighted in listings to attract

Cw-Wireless Internet (Wi-Fi)

A standard amenity expected by most short-term rental guests, providing wireless internet access throughout the property for work, entertainment, and staying connected.

Cw-Workation Rental

A short-term rental property specifically marketed towards remote workers or digital nomads, offering amenities and features conducive to productivity and extended stays, such as dedicated

Cw-Word-of-Mouth Marketing

Organic promotion generated by satisfied guests who recommend a short-term rental to their friends, family, or colleagues, often through online reviews, social media posts, or

Cw-Winterization

The process of preparing a short-term rental property for the winter season, especially in colder climates, to prevent damage from freezing temperatures, such as draining

Cw-Window Treatments

Coverings used on windows to enhance privacy, control light, and add a decorative touch to a short-term rental, such as curtains, blinds, or shades.

Cw-Water Damage Insurance

A type of insurance coverage that protects short-term rental owners from financial losses caused by water damage to their property, typically covering repairs, replacement costs,

Cw-Welcome Guide

A comprehensive document or digital resource provided to guests upon booking or arrival, containing essential information about the short-term rental, local area, house rules, and

Cw-Weekday Rate

The nightly or total price charged for a short-term rental stay that falls on a Monday through Thursday night, often set at a lower rate

Cw-Whole House Rental

A type of short-term rental where guests have exclusive access to an entire property, including all bedrooms, living areas, kitchen, and bathrooms, providing privacy and

Cw-Walk-Through Inspection

A thorough inspection of a short-term rental property conducted by the host or a designated representative before and after each guest stay, documenting the condition

Cw-Water Heater

An essential appliance in a short-term rental that provides hot water for showers, baths, and kitchen use, ensuring guest comfort and convenience.

Cw-Welcome Gift

A small token of appreciation offered to guests upon arrival at a short-term rental, such as a bottle of wine, local snacks, or a personalized

Cw-Weekly Discount

A reduced rate offered to guests who book a short-term rental for a full week or longer, incentivizing extended stays and increasing occupancy during slower

Cw-Work-Life Balance

The concept of maintaining a healthy equilibrium between work responsibilities and personal time, particularly relevant for short-term rental hosts who need to manage their businesses

Cw-Washer and Dryer

Laundry appliances provided within a short-term rental, allowing guests to wash and dry their clothes during their stay, particularly convenient for longer stays or families

Cx-Cancellation Policy

The terms and conditions that outline the penalties and refunds for guests and hosts in case of booking cancellations on platforms like Airbnb and VRBO.

Cx-Channel Manager

A software solution that allows property managers to manage their listings and bookings across multiple short-term rental platforms like Airbnb, VRBO, and Booking.com from a

Cx-Cleaning Fee

A one-time fee charged to guests to cover the cost of cleaning the property after their stay. This fee is separate from the nightly rate.

Cx-Contactless Check-In

A method of check-in that allows guests to access the property without physically meeting the host or a property manager, typically through keyless entry systems

Cx-Conversion Rate

A metric used to track the percentage of potential guests who view a listing and then proceed to make a booking. A higher conversion rate

Cx-Cross-Listing

The practice of listing a property on multiple short-term rental platforms simultaneously to maximize occupancy and reach a wider audience.

Cx-Customer Relationship Management (CRM)

Software used to manage and automate interactions with guests, including communication, bookings, and feedback. It helps build stronger guest relationships and improve retention.

Cx-Custom Rate

A specific nightly rate set for a specific period, event, or guest. It allows hosts to adjust pricing based on demand fluctuations and special circumstances.

Cx-Curb Appeal

The visual attractiveness of a property from the street, which can significantly influence a potential guest’s first impression and decision to book.

Cx-Capacity Limit

The maximum number of guests allowed to stay at a property at any given time. It’s important for safety, comfort, and compliance with local regulations.

Cx-Channel Management Software

Software that allows hosts to manage their listings across multiple short-term rental platforms like Airbnb, VRBO, and Booking.com from a single dashboard. It automates tasks

Cx-Check-In Instructions

Detailed instructions provided to guests explaining how to access the property upon arrival. This can include information about key codes, lockboxes, parking, and any other

Cx-Cleaning Protocol

A set of standardized procedures for cleaning and sanitizing the rental property between guest stays. This ensures a consistently clean and hygienic environment for guests.

Cx-Commute Time

The estimated time it takes to travel from the rental property to popular attractions, business districts, or transportation hubs. This information is helpful for guests

Cx-Competitive Analysis

The process of researching and comparing similar short-term rental properties in the same market to understand pricing trends, occupancy rates, and guest preferences.

Cx-Concierge Services

Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, restaurant reservations, or tour bookings. This enhances the guest experience

Cx-Content Calendar

A schedule for creating and publishing content related to the short-term rental property, such as blog posts, social media updates, or email newsletters. This helps