The systematic gathering of guest opinions and experiences through reviews, surveys, or direct communication on a weekly basis, providing valuable insights for improving services and enhancing future guest satisfaction.
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A Danish phrase for “Fun Company,” emphasizing the importance of creating a welcoming and enjoyable atmosphere for groups of guests.
Proactive maintenance tasks and inspections conducted regularly to prevent potential issues and ensure the smooth operation of the property.
A comprehensive property management approach where a company or individual handles all aspects of a short-term rental, from listing and marketing to…
The process of securely transferring keys or access codes to guests upon arrival and retrieving them upon departure.