A metric used to measure guest satisfaction and loyalty by asking guests how likely they are to recommend a short-term rental to others.
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A dedicated professional responsible for ensuring guest satisfaction by managing communication, handling requests, and resolving issues.
High-quality photographs that showcase a property’s best features and amenities to attract potential guests on listing platforms.
A playful term for a host skilled in negotiating with guests, service providers, and potentially local authorities related to their short-term rental…
The process of monitoring, responding to, and leveraging guest reviews to improve the rental experience, build reputation, and attract future bookings.