A system that allows guests to enter a property without a physical key, often using a code, app, or smart lock.
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Creating a welcoming and comfortable atmosphere that makes guests feel at home during their stay, often through thoughtful touches and genuine interactions.
The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a…
An agreement between a short-term rental operator and a local government or tax authority where the operator agrees to collect and remit…
Direct telephone assistance offered by Airbnb or VRBO to hosts and guests for technical issues, booking inquiries, or emergency situations.