The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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The use of online channels and strategies to promote short-term rental properties and attract bookings.
A dedicated website for a short-term rental property, showcasing its features, amenities, and availability for booking, often separate from platforms like Airbnb…
A desirable metric for short-term rental hosts, indicating a high percentage of booked nights over a given period.
Provisions and conveniences offered to guests at a short-term rental to enhance their stay, such as toiletries, kitchen supplies, and entertainment options.