The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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The proactive practice of shaping guest perceptions and online reputation through positive reviews, prompt communication, and addressing concerns.
A federal agency responsible for securing U.S. borders and facilitating legitimate travel and trade. While not directly involved in short-term rental regulations,…
A legal term referring to a tenant’s right to undisturbed use and enjoyment of their rented property, free from unreasonable interference by…
A software solution that allows property managers to manage their listings across multiple short-term rental platforms like Airbnb, VRBO, and Booking.com from…