The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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A reservation system where guests can book any available dates without requiring host approval, often seen on platforms like Airbnb and VRBO.
An online platform specifically designed for finding and booking furnished, short-term rentals, often catering to traveling professionals.
A metric used to measure guest satisfaction and loyalty by asking guests how likely they are to recommend a short-term rental to…
The use of pricing strategies that leverage psychological principles to influence guest perception and booking behavior, such as charm pricing or using…