The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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Data collected on how guests interact with a short-term rental listing website or app, including page views, clicks, booking conversions, and searches,…
Technologies and systems that allow hosts to manage their properties remotely, such as smart locks, security cameras, and remote check-in systems.