The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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The profit earned from a short-term rental property after deducting all expenses, including mortgage payments, property taxes, utilities, cleaning fees, and platform…
A formal request made by a guest or host to Airbnb or VRBO for financial reimbursement due to damages, injuries, or other…
Providing a guest experience tailored to individual preferences and needs, similar to the personalized service offered by a close acquaintance.
The approximate time a guest is expected to arrive at the short-term rental property.