A cancellation policy that allows guests to cancel their booking with a full or partial refund, subject to certain conditions.
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A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
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Creating standardized responses for common guest inquiries to ensure consistent and efficient communication, often used in conjunction with automated messaging systems.
A documented plan outlining procedures and responsibilities in case of emergencies or unforeseen situations affecting the property or guests.