A cancellation policy that allows guests to cancel their booking with a full or partial refund, subject to certain conditions.
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A pricing strategy where hosts lower their nightly rates during periods of lower demand, typically outside of peak seasons or holidays, to…
Technology used in chatbots and guest communication tools to understand and respond to guest inquiries naturally and efficiently.
A system of screening potential guests based on specific requests or requirements they have, aiming to ensure compatibility with the property and…
Tailoring the guest experience to individual preferences and needs, such as providing local recommendations or offering customized amenities.