A metric used to measure customer loyalty and satisfaction, calculated by asking guests how likely they are to recommend the rental property to others.
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A segment of the short-term rental market characterized by bookings for short stays, often within driving distance of guests’ homes.
The use of pre-written messages and scheduling tools to streamline guest communication, providing timely responses to inquiries, confirmations, and check-in instructions.
Positive guest reviews are essential for building trust and credibility on platforms like Airbnb and VRBO, influencing future bookings.