A digital or physical guide provided to guests with information about the property, local recommendations, and house rules.
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Personalizing a guest’s stay by providing amenities, recommendations, or services based on their specific needs, preferences, or interests.
The use of natural sounds, such as wind chimes or recordings of ocean waves, to create a relaxing and immersive atmosphere in…
A cancellation policy that allows guests to cancel their booking with a full or partial refund, subject to certain conditions.
Refers to unethical practices aimed at artificially inflating a listing’s ratings or suppressing negative reviews on short-term rental platforms.