A semi-fictional representation of an ideal guest, based on data and research, used to guide marketing efforts and tailor the guest experience.
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A building structure with multiple separate housing units, each with its own entrance, kitchen, and bathroom, which can be used for short-term…
Third-party services that provide identity verification and background checks on potential guests to help hosts make informed booking decisions.
Platforms and methods used for effective communication with guests, such as messaging apps, email, and phone calls.
Features and modifications made to a property to make it accessible to guests with disabilities.